FAQ

What are your product processing and shipping times?

We take 2 to 4 business days to process and prepare your order. Delivery times in Europe are then 10 to 15 business days.

Do you ship all over Europe and worldwide?

Yes, absolutely. We deliver throughout Europe (France, Belgium, Germany, Spain...) as well as to the rest of the world. Delivery costs are calculated automatically at checkout.

Where are your products shipped from?

Our administrative offices are located in Paris, France. To offer you competitive prices and a varied catalog, our products are shipped directly from our international distribution centers.

Do you provide parcel tracking information?

Yes, of course. An email containing your tracking number is automatically sent to you a few days after your order has been shipped. You can also contact us at contact@treasurae-shop.com for any questions regarding your parcel.

Some items are missing from my order, what's happening?

To optimize processing times, if your order contains several different items, they may be shipped separately from different logistics centers. Don't worry, the rest of your order will arrive very soon in a separate package.

I received a damaged item. What can I do?

We are particularly sorry to hear that. Simply send us a photo or a short video of the damaged item to the email address: contact@treasurae-shop.com. After verification, we will send you a replacement item at our expense or process your refund.

Where are you located?

Our company and customer support are based in Paris, France.

I haven't received my order yet, what should I do?

We apologize for the wait. International deliveries can sometimes experience slight delays beyond our control (customs, local delivery). You can track your parcel using the tracking link provided by email. If you need assistance, our team is available at: contact@treasurae-shop.com.

What is your refund policy?

We apply a satisfaction guaranteed policy. You have 30 days after receiving your order to request a return and refund, whether the item was purchased at full price or on sale. For full details, please consult our https://www.treasurae-shop.com/pages/return-policy.