Refund policy

Return and Refund Policy

At Treasurae-Shop, our goal is your complete satisfaction. In accordance with European legislation, you have a right of withdrawal for all your purchases.

1. Right of Withdrawal and Return Period

You have a period of 30 days after receiving your order to return a product to us and request a refund or an exchange. Sale or promotional items benefit from the exact same return and refund conditions as regular-priced items.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Procedure

To initiate a return, you must contact us beforehand by email at the following address: contact@treasurae-shop.com, providing your order number or proof of purchase.

Once your request has been validated by our support team, you must send your product to the following postal address:

Mercha - Treasurae

14 rue Émile Duclaux

75015 Paris

France

Note: Please do not send your purchase back to the manufacturer.

3. Shipping Costs

Shipping costs related to the return of your item are your responsibility, unless the product received was defective or damaged upon arrival. Initial shipping fees are non-refundable.

If you are shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected by our team, we will send you a confirmation email.

If the return is approved, your refund will be processed automatically and credited to your credit card or original method of payment within a few days (usually 5 to 10 business days, depending on your bank).

Delayed or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some time before your refund is officially posted).

  3. Contact your bank to check local processing times.

If you have followed all these steps and still have not received your refund, please contact us immediately at contact@treasurae-shop.com.

5. Exchanges

We only replace items if they are initially defective or damaged. If you need to exchange it for the same item, send us an email at contact@treasurae-shop.com to arrange the procedure.