Return and Refund Policy

At Treasurae-Shop, your complete satisfaction is our goal. In accordance with European legislation, you have a right of withdrawal for all your purchases.

1. Right of Withdrawal and Return Period

You have a period of 30 days after receiving your order to return a product and request a refund or exchange. Promotional or sale items benefit from the exact same return and refund conditions as full-price items.

To be eligible for a return, your item must be unused, in the condition you received it, and in its original packaging.

2. Return Procedure

To initiate a return, you must first contact us by email at the following address: contact@treasurae-shop.com, providing your order number or proof of purchase.

Once your request has been validated by our support, you will need to send your product to the following postal address: Mercha - Treasurae

14 rue Émile Duclaux

75015 Paris

France

Note: Please do not send your purchase back directly to the manufacturer.

3. Shipping Costs

The shipping costs associated with returning your item are your responsibility, unless the product received was defective or damaged upon arrival. Original shipping costs are non-refundable.

If you are shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected by our team, we will send you a confirmation email.

If the return is validated, your refund will be processed automatically and credited to your credit card or the original payment method used for the purchase, within a few days (usually 5 to 10 business days depending on your bank).

Delayed or Missing Refunds

If you haven't received your refund yet:

1. Check your bank account again.

2. Contact your credit card issuer (it may take some time for the refund to be posted).

3. Contact your bank to inquire about processing times.

If, after these steps, you still have not received anything, contact us immediately at contact@treasurae-shop.com.

5. Exchanges

We replace items if they are initially defective or damaged. If you wish to exchange for the same item, send us an email at contact@treasurae-shop.com to arrange the procedure.