Shipping Policy

Order Processing

All orders are processed and prepared within 1 to 2 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, processing may take slightly longer. In the event of a significant delay, we will contact you immediately by email.

Shipping Destinations

We currently ship to the following countries:

• France

• European Union countries

• United Kingdom

• United States

• Canada

• Australia

• New Zealand

If your country is not listed at checkout, please contact our support team.

Estimated Delivery Times

Estimated delivery times vary depending on the destination:

Please note that these delivery times are estimates and may vary due to customs procedures, weather conditions, or carrier delays beyond our control.

Shipping Costs

Shipping costs are calculated automatically and displayed during checkout, before payment. We regularly offer free shipping promotions depending on the period.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a unique tracking number. You can track the progress of your package at any time via our order tracking page.

Incorrect Shipping Information

The customer is responsible for ensuring the accuracy of the shipping address provided. If an incorrect address is entered and the package is returned to us, additional shipping charges may apply to reship the order.

Lost or Delayed Packages

If your package appears to be lost or is experiencing an abnormal delay, please contact us at the following address: contact@treasurae-shop.com. We will take the necessary steps with the carrier to open an investigation and resolve the situation quickly.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, when applicable, are the exclusive responsibility of the customer.

Contact Information and Support

Mercha - Treasurae

14 Rue Émile Duclaux

75015 Paris

France

Email: contact@treasurae-shop.com

Phone: +33 6 12 28 35 39

Support response time: Within 24 business hours.